Why isn’t the system applying my custom proof card background?

This is most likely because when you modify the file using tools like Photoshop or Illustrator resulted in a pdf file of more 1.5 MB (the original template file is only 879 KB). You can probably reduce the file by selecting a stronger compression when exporting the file to PDF.

Another reason (less frequent) is that a unsupported PDF format was used to generate the file, please use the standard pdf format called “PDF/A”.

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