Erroneous Orders

What are erroneous orders?

In very rare occasions, errors can occur and thus an order could not finish processing. This article explains the 5 known error cases.

Case 1 - A product is missing

A product (e.g. from own production) has been deleted from the system after it was ordered. Unfortunately, the order cannot be reproduced.

Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our support team. 

Case 2 - Photos are missing

A photo has been deleted from the photo job after a customer placed their order. Unfortunately, the order cannot be reproduced.

Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our support team.

Case 3 - A package is missing

The ordered product package has been deleted from the system after the order was created. Unfortunately, the order cannot be reproduced.

Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our support team.

Case 4 - You have reached your credit limit

The production cost for an order is higher than your balance / credit limit. 

Solution: Via "Your account", use the "Add credit" feature to add additional funds to your account by using your credit card.

Case 5 - Product package could not be produced

A product package could not be produced as the transfer was not successful. Unfortunately, the order cannot be reproduced.

Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our support team.

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