Setup SMS Marketing / Twilio

Setup Twilio in your account

  • Go to your SMS Settings page 
  • Input your cell phone number and make sure to add the country code +1

Messages will be sent using a number provided by Twilio and replies will be forwarded to the number entered here. 

Select if you want cell phone number registration to be mandatory or optional on registration.
Click Register
Click Send test SMS, confirm the SMS was received.

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Step 2)

Add your SMS notifications to your preferred communication profile
Go to your communication profile page

Click the relevant communication profile
Click Add notification
If the Add notification button is not present, then that means you’re looking at one of our standard communication profiles.
In this case, you need to duplicate the preferred communication profile by clicking Actions -> Duplicate 

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Setup your Trigger and Filter
Under format, select SMS
Now, add your message, here’s a couple of examples:


Hello, Your photos are ready! Here you can choose and order your favorite photos. [[Customer.login]] Enjoy your photos! [[Photographer.signature]]

Hello! Your pictures are ready! [[Customer.loginurl]] Questions? support@email.com Enjoy! BUSINESS NAME Reply STOP to unsubscribe

A message is limited to 150 characters, once you exceed this limit, a second message will be sent to the customer. We recommend limiting the text to a single message.

Add_Notification.png

 

Step 3)

Test
Just like with setting anything else up for the first time, it’s important to test.
Create a new job, select the communication profile with the SMS notification, upload sample photos, activate access codes, add yourself (Cell phone) as a potential buyer, and set to selling. You should now receive the notification. 

Can customers unsubscribe from the messaging service?

Yes, if customers want to unsubscribe from the SMS marketing, They simply need to respond to the message by responding with STOP (it's not case-sensitive). They will immediately receive the  confirmation that they've successful unsubscribed from the SMS newsletter. If it happened erroneous, responding again with Start will include them again in the list of recipients. 

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Can I combine Email and SMS notifications within a communication profile? 

Yes, you are free to combine both types of notification within a communication profile. For each trigger (e.g. When a job is set to Selling) you can add an email and an SMS to the relevant communication profile. 

 

Can I also send a text to customers without sending it from the communication profile in the job? 
Yes, you can also send a text newsletter to your customers from the Newsletter tab. Please contact us at 646-362-5100 or support@gotphoto.com so that we can activate this feature for you. 
Can I also send a manual newsletter to customers from different jobs as a text? And send a manual newsletter as a text and an email? 
Yes, we'll be happy to enable that option in your account, please email us at support@gotphoto.com or call 646-362-5100.
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