Overview
In addition to the physical products purchased by your customers, you may want to offer services such as retouching or sitting fees. This article will walk you through the setup of the "Your Own Products" tab on the Labs & Products page (Quick Link: North American Customers / UK Customers).
If you'd like to offer additional physical products, use the Production tab on the top menu. For more information, please see the following article: Creating Your Own Products in the Production Tab.
Setup
Under Settings (top menu) → Labs & Products → Own products, you will find some basic settings to add further services. This area has been created only for Direct Shipping orders.
You can define your product categories and shipping fees. The shipping fees you set up here will be applied to all of your own products. This is also one of the reasons we ask you to use the Production tab. There, you can create different shipping groups and assign them to individual products.
Here's an example of how you can set up a retouching product:
This is how this product will look like on your customers' end:
FAQs
Q: Can I force orders which include my retouching product to Manual Revision, so that I can revise the order before it goes to the lab?
A: Yes, simply check the box for Manual Revision, then all orders that include this product will go to Manual Revision after they have been placed. You'll also be notified by email once you have orders you need to revise.
Q: I have created all my prints under Own Products. I want to move them to my Production Tab. Is that possible?
A: Yes, we've got you covered! Go to your product overview, click Actions, and select Copy to your lab. The system will then move the product to the same category of your Production tab. Make sure you adjust all price profiles where you've added the moved products. Also, ensure that you assign a shipping group to the products if they have different shipping fees than the default shipping group you've set up under the Production tab.
Q: Can I add orders from my Own Production in the order entry?
A: No, this is not possible. Please consider moving your products to the Production tab. The Production tab supports the order entry.
The Takeaway
Easily enhance your offerings by setting up custom services like retouching or sitting fees under the "Your Own Products" tab. Streamline manual revisions, move products between tabs, and gain flexibility in managing additional services to meet your customers' needs.